Terms of Use

ACCEPTANCE OF TERMS
By visiting this website, you accept the following Terms of Use:

USE LIMITATION
The documents and content contained herein are for personal and non-commercial use. You may not reproduce, publish, modify, copy, distribute, or sell any information on this site without explicit consent from VNA & Hospice, Inc..

Information provided via the VNA & Hospice, Inc. site is not intended to be, and should not be used as, medical or professional advice or a substitute for medical treatment by a healthcare professional. Information provided via this site is provided as a service to the community and is intended to be general in nature. This information is not provided in the course of a professional relationship between a health care provider and a patient.

THIRD PARTY LINKS
This website may contain links to third party sites not under our control. VNA & Hospice, Inc. is not responsible for the content on such sites.

SMS Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Central Coast Visiting Nurse Association (CCVNA). These messages may include appointment reminders, scheduling updates, patient care coordination, follow-up communications, billing inquiries, and customer service communications.

Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance or visit https://ccvna.com.
View the Privacy Policy at https://ccvna.com/privacy-policy/.

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from CCVNA, you may receive messages related to the following:

Customer Care
Confirming appointments
Following up with patients
Visit Updates
Patient Support
Care related questions

Examples:

“Hello, this is Jacob with Central Coast Visiting Nurse Association (CCVNA). We are confirming your appointment scheduled for today between 1:00 PM and 3:00 PM. Please reply if you need to reschedule. You can reply STOP to opt out of SMS messaging from (CCVNA) at any time.”

“Hello, this is CCVNA following up after your recent nursing visit. Please let us know if you have any questions or concerns before your next scheduled appointment. You can reply STOP to opt out of SMS messaging from (CCVNA) at any time.”

“This is a reminder from Central Coast Visiting Nurse Association that your physical therapy visit is scheduled for tomorrow at 10:00 AM. Please call us at (831) 372-6668 if you need assistance. You can reply STOP to opt out of SMS messaging from (CCVNA) at any time.”

“Hello, this is Maria with CCVNA. Your nurse is approximately 15 minutes away from your home visit today. Thank you for your patience. You can reply STOP to opt out of SMS messaging from (CCVNA) at any time.”

“Hello from Central Coast Visiting Nurse Association. We received your message and a member of our care team will contact you shortly regarding your appointment request. You can reply STOP to opt out of SMS messaging from (CCVNA) at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 35 SMS messages per day related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 35 SMS messages per day regarding your appointments or account status.”

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from CCVNA in the following ways

By submitting an online form (https://ccvna.com/contact-us/)

Opt Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (https://ccvna.com/)

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary